Question 1

Q1. Who gets the 500 bonus points?

Accepted Answer

Every new customer gets this deal, which is equal to $5 off. A customer must create a new account with their phone number. The deal is one-time use only. This deal will be automatically applied to your first order, with a minimum $40 purchase.

Question 2

Q2. Is the 500 bonus points deal automatically added to my order?

Accepted Answer

Yes, the 500 bonus points ($5 off) will be automatically applied to your first order. Minimum $40 purchase is required.

Question 3

Q3. Can I redeem multiple gifts in one transaction?

Accepted Answer

Yes, but you cannot redeem two of the same reward. You must have enough points to redeem both items in the same transaction.

Question 4

Q4. Can I still collect rewards even if I don’t have the app?

Accepted Answer

Yes, you can provide your phone number at the till to collect and redeem available rewards. To track your progress and previous orders, you should download the app!

Question 5

Q5. Do my points expire?

Accepted Answer

Points do not expire. You can continue to bank your points to redeem bigger rewards.

Question 6

Q6. Do my gifts / rewards expire?

Accepted Answer

The 500 bonus points deal expires within 30 days of signing up. The Birthday Gift Reward expires within 14 days. The $2 off gifts do not expire.

Question 7

Q7. How do I get my birthday reward?

Accepted Answer

You must sign up and add your birthday to your profile in order to get your free item on your birthday. This offer is valid for 14 days and cannot be redeemed before the birthday.

Question 8

Q8. Why did I not get my birthday reward?

Accepted Answer

The main reason why your birthday gift may be missing is if your birthdate is missing on your app profile. You can easily update your profile to include your birthday. You should sign up at least 48 hours before your birthday to ensure you get your gift!

Question 9

Q9. Can I transfer my reward to somebody else?

Accepted Answer

No, the reward is not transferrable.

Question 10

Q10. Can I subscribe to Marketing communications?

Accepted Answer

Yes, you can add your email to your Profile to start receiving email updates from Tu Taco.

Question 11

Q11. How can I find out my points balance?

Accepted Answer

You can provide your phone number at Tu Taco and the staff can check on the POS, or you can download the app and check your points balance there.

Question 12

Q12. Can I get points from my order from Skip / Uber / DoorDash?

Accepted Answer

No, points can only be collected from in-store and Tu Taco app food purchases.

Question 13

Q13. Do I need to buy anything to redeem my reward?

Accepted Answer

Birthday gifts do not require any purchase when redeeming. The 500 bonus points deal does require a minimum purchase of $40.

Question 14

Q14. Where can I find my available gifts / rewards on the app?

Accepted Answer

Once logged in, you can view the Rewards tab, click on My Gifts to show available gifts. This section will be empty if you need more points to claim a gift.

Question 15

Q15. How do I claim a gift / reward on the app?

Accepted Answer

If you have any available, you can select the gift / reward of your choice from the selection available. After selecting and claiming the gift, this will be added to your account and will be visible in your My Gifts section. If you do not have enough points, the gifts / rewards will be greyed out and will not be selectable.

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