Question 1

Q1. How can I sign up in-store?

Accepted Answer

You can sign up with your Canadian mobile phone number. A confirmation text will be sent to you, and you will need to accept the Terms & Conditions to complete the sign-up process.

Question 2

Q2. Why can’t I register with my number?

Accepted Answer

Ensure you are using a mobile phone. The account must be linked to a mobile number for authentication purposes. Landlines cannot be used and phone numbers cannot be used on multiple accounts. Two accounts cannot share the same number.

Question 3

Q3. I don’t have the app. Can I still collect points & redeem rewards?

Accepted Answer

Absolutely! Just give the registered phone number to the Tu Taco team member when ordering in-store. To get the best experience, you should download the app!

Question 4

Q4. How do I download the app?

Accepted Answer

The fastest way is to scan the QR code on the print & digital materials. Alternate options include visiting tutaco.ca/loyalty (https://www.tutaco.ca/loyalty)or searching for the Tu Taco app on Google Play or the Apple App Store.

Question 5

Q5. I already have a Tu Taco account from your previous app. Can I transfer my account?

Accepted Answer

No. This is a new program & app that requires signing up. Your 500 bonus points ($5 off) deal will be automatically applied to your next order. *$40 minimum purchase required.

Question 6

Q6. Can I change my phone number?

Accepted Answer

You must contact us (https://www.tutaco.ca/contactus)to request a phone number change.

Question 7

Q7. I did not get the code / text after registering on the POS. How do I get it?

Accepted Answer

If you did not get a text / code after POS sign up, this means that you are not successfully signed up. Ask your cashier to sign you up on the POS again, or sign up directly online by scanning the QR code.

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